Refund Policy

1. Eligibility

You may request a refund within 7 days of a successful payment if you have not consumed a significant portion of the service. "Significant use" is generally defined as more than 2 hours of streaming during the billing period.

2. How to request

Email refunds@flixora.com with your account email, the payment reference, and a brief reason. We respond within 3 working days.

3. How refunds are paid

Approved refunds are returned to the original payment method (MoMo wallet or card). MoMo refunds typically arrive within 24 hours; card refunds within 5–10 working days.

4. Non-refundable cases

• Subscriptions used for more than 2 hours of streaming.
• Requests made more than 7 days after payment.
• Chargebacks initiated with your bank without first contacting us.

5. Cancellations

You can cancel anytime from your profile. You retain access until the end of the current billing period — cancellation alone does not produce an automatic refund.