Account & Sign-in
How do I create an account?
Click "Sign Up", enter your full name, email, Ghana phone number and a strong password. You'll receive an SMS verification code.
I didn't receive my OTP — what now?
Wait 60 seconds and tap "Resend code". Make sure the number you entered is the same SIM in your phone, and that you have signal.
How do I reset my password?
Tap "Forgot password" on the sign-in page and follow the prompts. You'll get an OTP to verify your identity.
Can I change my phone number?
Yes — contact support; for security we verify ownership before updating phone numbers.
Billing & Payments
What payment methods are accepted?
Mobile Money (MTN, Telecel, AirtelTigo) and Debit/Credit Cards (Visa, Mastercard) via Paystack.
When am I billed?
Subscriptions renew automatically every 30 days from the day you first paid.
How do I view receipts?
All your payments are listed in your profile under the "Subscription" tab.
Why did my MoMo payment say "failed" but I still got the prompt?
Sometimes the prompt sends successfully while our system is still waiting for confirmation. Approve the prompt on your phone — your subscription will activate as soon as confirmation arrives.
Streaming & Devices
What devices can I watch on?
Any modern device with a web browser — phone, tablet, laptop, smart TV.
What video quality is supported?
Basic: SD. Standard: Full HD 1080p. Premium: Ultra HD 4K.
Can I download for offline viewing?
Standard and Premium plans support offline downloads.
Can I watch a movie's trailer without subscribing?
Yes — trailers are free for everyone. To watch full movies you need an active subscription.
Cancellations & Refunds
How do I cancel my subscription?
Go to your Profile → Subscription → "Cancel Subscription". You retain access until the end of your billing period.
Will I get a refund if I cancel mid-month?
Refunds are reviewed case-by-case. See our refund policy.